Define Categories
Organize Articles into Categories
Talygen’s Knowledge Base module allows Users to define and sort articles into categories. The categorization of articles encourages proper distribution of content. Adding an article to the appropriate category makes it easy for readers to determine which articles meet their needs.
Define Writing Duties
Assign Article Writing Responsibilities to Users
The Knowledge Base system allows Company Admins to assign article writing responsibilities to a specific User. It allows Admins to define Employee responsibilities related to writing articles based on resource availably, thus ensuring nothing is overlooked.
Article Visibility for Clients
Configure Client Access to Articles
The Knowledge Base module can be configured so that Clients have access to articles that are relevant to them. When creating an article, Users have the option to enable or disable a Client’s access to it. This keeps a separation between Company only articles and those that are made available to Customers.
Draft Mode
Save as Draft and Publish it Later
Talygen includes features that allow Users to save an article as a draft. This allows Users to save articles as a draft and return to it later to finalize changes prior to publishing it. This feature increases efficiency by enabling Users to switch between tasks and return to complete an article at any time.
Transfer Writing Responsibility
Change and Transfer Writing Duties
Talygen gives Company Admins and Managers the ability to easily change and transfer article writing responsibilities. This comes in handy if an Employee is out unexpectedly since a Manager can transfer the article to another User for completion.
Personalized Knowledge Base
Create your own Knowledge base Repository
Talygen enables Companies to create their own personalized Knowledge Base. It becomes a reservoir of important articles and information related to the Company. It helps improve processes and streamlines operations for an Organization. Users can easily retrieve the necessary information at any time.
Track Article View
Keep a Historical Record of Article Views
Talygen allows Users to gather information on article views once it has been published. The system tracks the number of times an article has been viewed by the readers. Statistics are displayed in real time.
Disable or Enable Copying of Articles
Restrict Readers from Copying Content
The Knowledge Base module allows Company Admins to restrict the readers from copying the content of an article. This maximizes the security of articles and eliminates the potential of articles being used inappropriately. The Admin can also disable the right click functionality of mouse in an article.
- Assign Article Writing Responsibilities
- Define Categories
- Define Sub Categories
- Extensive Search Options
- Transfer Articles Between User
- Knowledge Base Available To Clients
- Track Article View
- Disable Copying of Articles
- Encourages Collaboration
- Seamlessly Share Knowledge
- Configure An Article’s Visibility To Clients
- Draft Mode for Article
- Tracking Available Article
- Personalized Knowledge Base
- Increases Employee Engagement
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